Shipping Policy

Effective Date: January 9, 2025
Contact Information:
Street: 1606 Stafford Rd Leesburg, Florida (FL)
Phone Number: (352) 326-0499
Email: info@quinsonali.com
Website: www.quinsonali.com

1. Introduction

At Quinsonali, we aim to provide fast, reliable, and affordable shipping to all our customers. This Shipping Policy provides detailed information on our shipping options, delivery times, and shipping costs to help you understand the process and ensure that your order reaches you promptly.

2. Shipping Methods

We offer a variety of shipping methods to suit different needs. Shipping fees and delivery times depend on the shipping method you select and your location. The available options include:

  • Standard Shipping: Typically takes 5-7 business days for delivery. This is the most affordable shipping option.
  • Expedited Shipping: If you need your items sooner, we offer expedited shipping, which typically takes 2-3 business days for delivery.
  • International Shipping: We offer international shipping to select countries. Delivery times vary depending on your location, and additional customs fees or taxes may apply.

3. Shipping Costs

Shipping costs are calculated during the checkout process based on the size, weight, and destination of your order. You will be shown the shipping costs before you confirm your purchase.

  • Free Shipping: We offer free standard shipping on orders over $100 within the U.S. (excluding Alaska and Hawaii).
  • Expedited Shipping Fees: The fees for expedited shipping will vary based on the destination and the size of your order. These fees will be displayed during checkout.

4. Order Processing Time

After you place your order, our team will begin processing it within 1-2 business days. Processing time includes picking, packing, and preparing your order for shipment.

  • Business Days: Our business days are Monday to Friday, excluding weekends and holidays.
  • Processing Delays: During peak seasons or in the case of high order volumes, processing may take longer. We will notify you of any significant delays.

5. Shipping Timeframes

Shipping times vary depending on your selected shipping method and your location. After your order is processed, the following approximate delivery timeframes apply:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • International Shipping: 7-15 business days, depending on the country and customs procedures.

6. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery through the carrier’s website.

7. Delivery Issues

If you experience any issues with delivery, such as a delayed or lost package, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible.

  • Lost Packages: If your package is lost or damaged in transit, please contact us so we can file a claim with the carrier and resolve the situation.
  • Incorrect Address: Please double-check the shipping address before completing your order. We are not responsible for delays or delivery issues caused by incorrect address information.

8. International Shipping and Customs Duties

For international orders, please be aware that additional customs duties and taxes may apply upon arrival in your country. These charges are your responsibility.

  • Customs Duties: Duties and taxes are determined by the customs authority in your country. We recommend contacting your local customs office for more details on potential charges.
  • Shipping Restrictions: Certain products may be restricted from shipment to certain countries. We will notify you if your order cannot be shipped.

9. Returns and Shipping Costs

Please note that shipping costs for returns are the responsibility of the customer unless the item received is defective or incorrect. For more details, please refer to our Returns and Refunds Policy.

10. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be reflected here with the updated “Effective Date.” Please review this policy regularly to stay informed of any updates.