Refund and Returns Policy
Effective Date: January 9, 2025
At Quinsonali, we want you to be completely satisfied with your purchase. If you’re not fully satisfied, we offer a hassle-free return and refund policy to make the process as easy as possible. Please read the following information carefully to understand how returns and refunds work.
1. Return Eligibility
You can return most products purchased on quinsonali.com within 30 days of the delivery date for a full refund or exchange. To be eligible for a return, the item must meet the following criteria:
- The item must be unused and in its original condition (including packaging, tags, etc.).
- The item must not be damaged, altered, or assembled (unless it was defective upon arrival).
- You must provide proof of purchase (e.g., order confirmation or receipt).
Certain items may not be eligible for return, including:
- Custom or personalized products
- Clearance or final sale items
- Gift cards
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Email us at info@quinsonali.com or call us at (352) 326-0499 to request a return authorization.
- Pack the Item: Carefully pack the item in its original packaging (if possible). Please include all parts, accessories, and documentation.
- Return Label: We will send you a prepaid return label for the return shipping (for eligible returns). You will be responsible for return shipping costs if the return is not due to an error on our part.
- Ship the Item: Drop off the return package at your local shipping carrier. Make sure to keep the tracking number for reference.
Once we receive your returned item, we will inspect it and process your return or exchange.
3. Refunds
Once your return is approved, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
4. Exchanges
If you’d like to exchange an item for a different size, color, or model, please contact us as soon as possible. We will provide instructions on how to proceed with an exchange. If the item you want to exchange for is out of stock, we will notify you and offer alternative solutions.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@quinsonali.com. We will offer a replacement, refund, or store credit, depending on your preference. Be sure to include photos of the damage or defect, as well as your order details.
6. Return Shipping Fees
- Free Return Shipping: We offer free return shipping for defective or damaged items, or if we made an error in your order.
- Customer-Paid Return Shipping: If you simply change your mind or no longer want the item, you will be responsible for the cost of return shipping.
7. Final Sale Items
Certain items are final sale and cannot be returned or exchanged. These include custom-made products, clearance items, and opened or used products. Please check the product description and details on the website for information regarding final sale items.
8. Contact Us
For any questions or concerns regarding returns and refunds, please contact our customer service team:
- Email: info@quinsonali.com
- Street: 1606 Stafford Rd Leesburg, Florida(FL)
Phone number: (352) 326-0499
Email: info@quinsonali.com
Website: quinsonali.com